Keyholding & Alarm Response

Alarm activations can happen at any time – day or night, rain or shine – meaning it is not always easy or possible to rely on family, friends or staff to assist at your property. CIA’s Keyholding & Alarm Response offices – which are manned 24 hours a day, 365 days a year, by fully-trained Alarm Response Operatives – serve in and around Gloucestershire including: Burford, Cirencester, Chippenham, Malmesbury, Marlborough, Nailsworth, Oxford, Stroud, Swindon, Tetbury, and Witney.

In the event of an activation, you may not want to put your family, friends or employees into a situation that could risk their safety. CIA’s Alarm Response Operatives are professionally trained in dealing with all sorts of emergency situations.

If you have a communicated alarm, the ACPO (Association of Chief Police Officers) require you to have two keyholders, but if you use a professional keyholding company, like CIA Fire & Security, then no other keyholder is required.

Keyholding can also be used to help protect your workforce, by using our service to lock up your property or accompany lone workers off the premises at night.

Your home is your castle, and they come in all shapes and sizes. We look after everything from single bed apartments to manor houses. You may also have a second home that is unoccupied for long periods at a time. We can respond to alarm activations, providing a report after we have handled the incident or liaise with you directly, if you wish, whilst we are there.

On notification that there has been an activation at your property, we will:


Attend your property in an Alarm Response Vehicle.


Inspect the exterior of the property.


Access the premises.


Identify the cause of the activation.


Resolve the problem

Out-Of-Hours Callouts

In the event of an out-of-hours emergency, please contact our Keyholding & Alarm Response office on 01285 651025 or 07860 910055.

Should you experience a false alarm activation, you will need to contact the appropriate monitoring company below and give them:

  • The Site Name
  • Your Address
  • Your Password

They will then give you the reset code for your alarm system.

SMC Custodian

SMC Custodian
0115 983 3801

EMCS Independent

EMCS Independent
08448 099 980


01752 204911

Cotswold Security Group - Alarm Response & Key Holding

We are excited to announce that, as of 1st August 2022, CIA Fire & Security have appointed Cotswold Security Group (CSG) as our Alarm Response and Patrol delivery partner.

CSG are a SIA, SSIAB and ISO certified company with a strong management structure, and KPI platform to enable complete transparency.

Covering contracts such as Gloucestershire County Council, and already having three response vehicles out on the road, this partnership enables CIA’s purpose-built Alarm Response facility to become the South Cotswolds Office. From here, the combined team will utilise the nearest patrol vehicle to respond to alarm activations, carry out patrols, or lock and unlock properties, with all customer communication remaining as is.

The partnership also provides CIA and its clients the benefit of the additional 24/7 services CSG can offer: manned guarding, adhoc mobile patrols and lockups, wedding and marquee security, door supervision and void property checks.

Alarm Response

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