Frequently Asked Questions
We understand navigating the world of fire and security systems can feel overwhelming at times. Whether you’re considering a fire alarm, intruder alarm, CCTV, fire extinguishers, or an access control system, the technical details and number of options available can seem daunting.
That’s why we’ve created this comprehensive FAQ section. Our goal is to provide you with clear, straight-forward answers to your most pressing questions. We’ve compiled this information based on enquiries we frequently receive from both new and existing customers. If you can’t find the answer you’re looking for, please don’t hesitate to reach out to us. We’re here to guide you through every step of securing your property and ensuring your peace of mind.
We are proud to be certified by The National Security Inspectorate’s NSI Gold Scheme for the design, installation and maintenance of electronic security systems including Access Control, CCTV Systems and Intruder Alarms.
We are also a BAFE-registered organisation, registered to BAFE schemes BAFE SP101 and BAFE SP203-1, as well as certified by ISO 9001:2015 and SafeContractor.
We are proud to be a BAFE-registered organisation, registered to BAFE schemes BAFE SP101 and BAFE SP203-1
We are also certified by The National Security Inspectorate (NSI Gold Scheme) for contract maintenance of Portable Fire Extinguishers; the design, installation, commissioning and handover, verification and maintenance of Fire Detection and Alarm Systems to BS 5839-1; the design, installation, commissioning and handover, verification and maintenance of Fire Detection and Alarm Systems to BS 5839-6, BS EN ISO 9001:2015.
We are also SafeContractor accredited.
We are proud to be certified by The National Security Inspectorate’s NSI Gold Scheme for the design, installation and maintenance of electronic security systems including Access Control, CCTV Systems and Intruder Alarms.
We are also a BAFE-registered organisation, registered to BAFE schemes BAFE SP101 and BAFE SP203-1, as well as certified by ISO 9001:2015 and SafeContractor.
We are proud to be certified by The National Security Inspectorate’s NSI Gold Scheme for the design, installation and maintenance of electronic security systems including Access Control, CCTV Systems and Intruder Alarms, and the design, installation and maintenance of Intruder and Hold Up Alarm Systems.
We are also a BAFE-registered organisation, registered to BAFE schemes BAFE SP101 and BAFE SP203-1, as well as certified by ISO 9001:2015 and SafeContractor.
Yes, many access control systems can integrate with other security systems. For example, sounding alarms when there has been an unauthorised access, locking doors during a security breach, or certain events triggering a CCTV recording.
A biometric reader is a device that will verify a person’s identity from their physiological traits; for example, by scanning a fingerprint or their iris. It will then either authorise or deny entry to a premises. User details are catalogued on a database, which the biometric reader will compare the scan against.
Contact us ASAP. If you have a networked access control system, it is possible to remotely cancel the lost credential and set up a new keycard or fob. If you do not have a networked system, we can do this for you but it will require a visit to your premises to do so.
Yes we do, via our DHF-accredited sister company Pioneer Automated Controls (PAC).
PAC specialise in the installation and maintenance of electric gates, vehicle barriers, roller garage doors, and more.
If you are a homeowner, and the cameras are only fixed on areas within your boundary (for example, a back garden) then you are not legally required to display signage. If, however, the camera captures areas outside of your boundary (for example, the street outside your house) then you should have signage in place.
For businesses, clear and visible signage stating the organisation responsible for the system, your contact details, and the reasons for recording, must be on display. You must also specify if the cameras are recording audio. This signage must be located anywhere where people who can be captured by your cameras can see it.
Note: Businesses using CCTV must also register their details with the Information Commissioner’s Office (ICO) and pay a data protection fee, unless they are exempt. Check to see if your business is exempt here.
A pan-tilt-zoom (PTZ) camera is a controllable device that will provide dynamic coverage by having the ability to pan horizontally, tilt up and down, and zoom in and out. Their typical purpose is to monitor wide, expansive areas that need views in the range of 180° or 360°. They can either be controlled remotely by an operator at a computer, or via remote control; as well as having the ability to automatically monitor a pre-programmed area or field of view.
Cameras that use digital zoom capture an image, and then zoom in on it by enlarging the pixels on a certain area. Digital zoom is limited by the camera’s resolution: the higher the resolution, the better quality the zoomed in image will be.
Cameras that use optical zoom can change the focal length of the lens to zoom in and out. The closer the lens is to the sensor, you will see a far wider angle (zoomed out). Alternatively, the further the lens is from the sensor, will display a more narrow angle (zoomed in).
When your intruder alarm is installed, or when an existing alarm is taken over by a new company, it will be programmed with an engineer code that is unique to that company. This code grants full access to the system allowing the alarm company to make fundamental changes, such as adding or deleting user codes, or perform system maintenance. The user code or master manager code does not give this same level of access.
We don’t service CCTV systems belonging to other security companies. However, should you wish, we can take over the system and then provide either a one-year or five-year service plan to ensure your system is still compliant with all current standards, and your property is fully protected.
We don’t service alarm systems belonging to other security companies. However, should you wish, we can take over the system and then provide either a one-year or five-year service plan to ensure your system is still compliant with all current standards, and your property is fully protected.
It is a National Security Inspectorate (NSI) requirement that fire alarms must have the full system tested annually, with a minimum of two service visits over the course of the year.
The servicing must be carried out by a qualified professional that is verified by a third party body, such as the NSI or BAFE.
Yes, some systems will allow you to create temporary passes that only work within a certain timeframe, or within a particular area of your premises. Once this timeframe has expired, or the user ventures to another non-permitted area, access will no longer be permitted.
Some access control systems do allow you to use your phone in the same way as as you would any other type of credential, such as a keycard or biometric scan. These systems typically utilise your phone’s bluetooth or NFC to verify your identity, and will then either authorise or deny entry.
While ID cards are an option, there are other ways to authorise access to your property:
- Biometric Readers: These systems use unique physical characteristics, such as fingerprints, iris scans, or facial recognition, to verify identities.
- PIN Codes: Personal Identification Numbers (PINs) are commonly used in combination with ID cards or other authentication methods for added security.
- Mobile Credentials: Eliminating the need for physical credentials, employees can use their smartphones for convenience and efficiency.
- Keyfobs: A convenient and cost-effective alternative to ID cards that can be attached directly to a keyring or lanyard.
When selecting an access control system for your business, consider the following factors:
- Size and layout of your property
- Number of access points and restricted areas
- Level of security required
- Integration with existing security systems
- Scalability for future growth
One of our professional surveyors can visit your premises and conduct a free, no-obligation site survey to help you determine the best solution for your specific needs.
No, many homeowners chose to utilise access control systems as well. Whether it’s an intercom system fitted to your gates, a video entry system at your door, or a remote control system for your garage, there are numerous ways access control can help secure your property.
There is no universal answer to this, as it all depends on your property and circumstances. Here are some things to consider when choosing which system to get:
- While wireless systems usually cost more to buy, they are much quicker to install which will reduce the installation cost. Wireless systems will also incur higher running costs as the batteries in the control panel and devices will need to be replaced periodically.
- Wireless systems cause less aesthetic disruption to properties, as no cables or trunking are required.
- It is usually easier to expand wireless systems by adding on additional devices. It can be far more complicated with wired systems.
- It is much easier to take a wireless system with you if you move. While it is possible to disconnect a wired system and re-cable it at the new property, it would be time-consuming and costly.
- Wired systems generally tend to last longer than wireless.
This is a feature that will be discussed with you at the system design stage, so if it is a requirement then we will be happy to accommodate it. Most modern CCTV systems do include a smartphone app as standard nowadays.
To comply with British standards, currently BS5306, fire extinguishers need to be serviced by a “competent person” annually and have a full discharge test either every 5 or 10 years, depending on the type of extinguisher.
Yes. Like all fire and security equipment, regular maintenance is essential to ensure your CCTV system is operating properly. Outdoor cameras can develop faults when exposed to the elements, and even indoor cameras can be damaged, knocked, or fall into disrepair. A regular service plan will maintain the effectiveness of your CCTV and ensure any technical issues are identified and resolved before any negative impact.
It is a National Security Inspectorate (NSI) requirement that bells only alarm systems are serviced annually. However, monitored alarm systems must be serviced every six months.
The servicing must be carried out by a qualified professional that is verified by a third party body, such as the NSI.
Installing CCTV cameras yourself may seem like a good way to save money, but it can cause problems and cost you even more in the long run. A reputable, NSI-approved CCTV installer will install your system to the highest standard, ensure the cameras are correctly positioned, whilst also making sure all regulations and guidelines are adhered to.
Monitored alarm systems are actively monitored, 24/7, by an alarm receiving centre (ARC). The staff at these centres will respond immediately when an alarm is triggered.
A keyholder can be a trusted person that you nominate, who is willing to assist in the event of an alarm event. They would keep a key to your property, and need to be familiar with both the premises and the alarm system. Alternatively, you can use a professional keyholding service whereby a third-party security company holds the keys to your property.
Should you be unavailable, your chosen keyholder is who the alarm receiving centre (ARC) would call to help secure your property.
There are 5 main types of fire extinguishers available, each serving a different purpose:
Water
These can be identified by their red labels. They work by simply spraying a water with additive from the nozzle, extinguishing the fire by cooling the burning materials. These are the most common fire extinguishers and the least hazardous, as they contain no harmful chemicals. Due to their contents, they should be used for solely Class A fires.
Foam
These extinguishers, displaying a cream label, work by smothering the fire with a layer of foam, starving it of oxygen. The foam extinguisher covers a Class A and B type of fire. They are highly effective on a contained flammable liquid fire.
Powder
Powder extinguishers feature a blue label, and form a crust which like the foam smothers the fire and starves it of oxygen. However, due to the potential risks to health if inhaled, powder extinguishers must not be used in confined spaces or well-populated areas such as offices or residential premises. Powders come as 2 different classifications – ABC and D, the ABC can be used on Class A, B and C fires however the Class D is specialist.
CO2
A black label signifies a CO2 extinguisher, which contains only pressurised carbon dioxide. They leave little residue and do not damage electrical items or computer equipment, meaning they are a practical solution for offices or hospitals. CO2 extinguishers have a Class B fire rating and are most effective on electricals.
Wet Chemical
These extinguishers display a yellow label, and are often found in kitchens where the risk of burning fats or oil is high. The chemical referred to in the name is a salt solution which, when sprayed, forms a fine mist and cools the fire while preventing any splashes. These extinguishers also come with a longer hose with a ‘lance’ attachment.
If you have any questions or concerns about fire extinguishers, or classifications of fires, contact us today and we’d be happy to talk you through them.
You should test all smoke alarms in your premises weekly, by pressing the test button until the alarm sounds. If it doesn’t sound, you should check the battery or replace the alarm.
It is also important to keep them clean by removing any dust or fluff from around the alarm every six months, as well as changing the batteries every twelve months. Smoke alarms should be fully replaced every ten years – even if they appear to still be in working order.
You have nothing to worry about! CIA has a team of emergency on-call engineers available 24 hours a day, 365 days a year – so you can enjoy total peace of mind knowing that we are always here to solve any issues you may have.
Mains or battery-powered smoke and heat detectors are sensor-based devices placed within a property to detect smoke or heat. Once detected, a loud audible alarm is emitted from the device.
Fire alarm systems, on the other hand, are the complete package when it comes to fire safety. While they include both smoke and heat detectors, fire alarm systems have the added capability of alerting people across an entire premises via an alarm and/or flashing warning lights, triggering sprinkler systems and emergency lighting, and can be monitored by alarm receiving centres (ARCs).
If you are a homeowner, our fully trained professionals will visit your property to complete a free-of-charge, no obligation site survey, ensuring your fire alarm system suits your individual needs and requirements.
For business owners, it is crucial that you schedule a fire risk assessment with a qualified professional. Once done, your assessor will be able to advise the category and grade of fire alarm system that you require. We can then design a tailored alarm system based on your specific requirements.
Yes, the system and all related equipment will belong to you, and the cost of it is factored in to the initial quote we supply you. Your system will be covered by the manufacturer’s warranty – usually 12 months, although some will differ – but we do also offer preventative servicing and maintenance plans to ensure your security system is functioning fully and offering you maximum protection.
Of course, CIA regularly take over existing systems from other security companies. We will send one of our professional surveyors out to your property where they will inspect your system to ensure it is still fully compliant with British Standards. This will then be followed up with recommendations and a visit from one of our engineers, who will complete the system takeover.
It depends on the complexity of your system, but it is a National Security Inspectorate (NSI) requirement that your CCTV is serviced annually.
The servicing should be carried out by a qualified professional that is verified by a third party body, such as the NSI.
We also recommened checking your CCTV on a monthly basis looking for signs of damage or wear on both the cameras and cabling, making sure all signage is clearly visible, and ensuring all equipment is protected against vandalism or tampering.
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