Role:                                       Technical Support Administrator

Reporting To:                       Service Manager

As the primary level of response, you will be dealing with existing clients who require assistance. Our aim is to provide first class Customer Service as efficiently and effectively as possible. Working closely with the Small Works Co-Ordinators, this is an exciting position for someone who excels in problem solving and getting the job done.

Main duties:

  • First responder to incoming client calls
  • Taking responsibility to resolve client issues to conclusion
  • Daily Central Station Reporting  
  • Schedule Engineer Preventative & Small Works  Site Visits
  • Call logging on database
  • Ensure all customer details are valid, especially e-invoicing
  • Reviewing of call out docket identifying if any further works are required
  • Completion all engineer calls/visits for invoicing
  • Invoicing
  • Maintain a visual aid / board for the Service Department, identifying key targets & performance statistics, pending jobs
  • Process payments prior to works being carried out
  • Helping Service Manager with On Call rota updates
  • Keyholder updates
  • Any other relevant duties

Key requirements:

  • Confident communicator
  • At least 3 years administration experience
  • Competent computer skills
  • Organised with good attention to detail
  • Problem solver
  • Able to follow processes and understand technical information
  • Able to multi task effectively

This is a full time role from 8 – 5 based at our Cirencester head office.